general terms & conditions

Payment is required at the time of order.

Regrettably at this time substitutions, modifications and allergies cannot be accommodated.

ue@home products are available by delivery only to destinations within 25km of the urban element.

Refunds or credits for ue@home products will only be provided if your order is cancelled prior to 6pm on the Thursday prior to the corresponding ue@home week (i.e. a minimum of 5 days before the kit delivery date).  Order cancellations must be provided in writing to: info@theurbanelement.ca before the cancellation deadline.  Processing and administrative charges may apply.

Gift cards and certificates are not redeemable for cash nor can they be refunded, however they may transferable to other users.