general terms & conditions

Payment is required at the time of order.

Regrettably at this time substitutions, modifications and allergies cannot be accommodated.  However please feel free to leave notes in your order with any information that may aid us.

ue@home and online@ue products are available by delivery only to destinations within 25km of our location.  Deliveries outside 25km of our location may require extra shipping charges.

It is imperative that if you're not home to receive your delivery that you leave us a cooler to keep your food protected from the weather.  If your items have been damaged because no food protection was provided, we do not take responsibility.

Refunds or credits will only be provided if your order is cancelled at least one week prior to the date of the prepared meal or online cooking class.

Order cancellations must be provided in writing to: info@theurbanelement.ca before the cancellation deadline.  Processing and administrative charges may apply.

Gift cards and certificates are not redeemable for cash nor can they be refunded, however they may transferable to other users.

When you select to add alcohol to your order, you are representing that you are aged 19 years or older and that you are not purchasing products for anyone who is younger than 19 years of age. You (or the person accepting delivery of the order) will be required to present proof of legal drinking age.