general terms & conditions

Payment is required at the time of order.

Regrettably at this time substitutions, modifications and allergies cannot be accommodated.  However please feel free to leave notes in your order with any information that may aid us.

ue@home products are available by delivery only to destinations within 25km of our location.  Deliveries outside 25km of our location may be undeliverable or require extra shipping charges.

It is imperative that if you're not home to receive your delivery that you leave us a cooler to keep your food protected from the weather.  If your items have been damaged because no food protection was provided, we do not take responsibility.

Refunds or credits will only be provided if your order is cancelled at least one week prior to the date of the prepared meal or online cooking class.

Order cancellations must be provided in writing to: info@theurbanelement.ca before the cancellation deadline.  Processing and administrative charges may apply.

Gift cards and certificates are not redeemable for cash nor can they be refunded, however they may transferable to other users.