UE@home terms & conditions

Payment is required at the time of order.

Regrettably at this time substitutions, modifications and allergies cannot be accommodated.

ue@home products are available by contactless pick-up and delivery to destinations within 25km of the urban element.  If picking up, please arrive at the urban element between 12-5pm on the Tuesday of the corresponding ue@home week (location: 424 Parkdale Avenue).

Refunds or credits will only be provided if your order is cancelled prior to 6pm on the Thursday prior to the corresponding ue@home week (i.e. a minimum of 5 days before the kit pick-up date).  Order cancellations must be provided in writing to: info@theurbanelement.ca before the cancellation deadline.  Processing and administrative charges may apply.