Refund policy

Cancellations must be submitted in writing to info@theurbanelement.ca.

Cancellations received at least seven (7) days prior to the scheduled delivery or class date are eligible for a credit or refund, less any applicable administrative fees.

Cancellations received less than seven (7) days prior to the scheduled date are non-refundable and not eligible for credit.

Failure to attend a scheduled class or accept delivery (no-show) will be treated as a late cancellation and is non-refundable and not eligible for credit.

Requests to reschedule are subject to availability and must be made at least seven (7) days in advance; rescheduling within this window may be treated as a cancellation.

RE: ue@home meals

All orders are carefully prepared and delivered to the address provided at checkout. Once an order has been successfully delivered, responsibility for the product transfers to the customer. We are not liable for any damage, loss, or theft that occurs after delivery has been completed.

If you believe your order was not delivered as confirmed, please contact us promptly so we can review and assist where appropriate.

Refunds and credits are not provided for successfully delivered product(s).

By placing an order, the Client agrees to these terms.

RE: Gift cards and certificates

Gift cards and certificatesare not redeemable for cash nor can they be refunded, however they may be transferable to other users.

Cancellation policies for Urban Element catering services are governed separately under catering service agreements.